Answers to the most frequently asked questions
A clear overview of coverage, intake procedures, team organization and data protection.
FAQ – Frequently asked questions
Here you will find answers to the questions we are most often asked about insurance coverage, service activation procedures, continuity of care and protection of sensitive data.
The information is for guidance purposes: for specific situations, we are always available for a personalized consultation.
- 1.
Which services are covered by basic health insurance (LAMal)?
- Health services prescribed by the doctor (nursing care, dressings, therapies, health status assessments, therapeutic education, basic care,…) are reimbursed by LAMal according to cantonal rates. The patient only pays the deductible and co-payment, according to their insurance contract.
- 2.
Do you also offer private services not covered by LAMal?
- Yes. In addition to health care, we offer private assistance, such as help with daily life, household management, accompaniment, transport, meal preparation and support in basic activities. Rates are approximately between CHF 35.– and 40.–/hour, based on specific needs. These services can be paid directly by the user or through complementary insurance.
- 3.
How does service activation work?
- Simply contact us by phone or email. We organize a first home visit, during which we assess needs, habits, care goals and define the intervention plan together. Intake can begin in a very short time.
- 4.
Is intervention guaranteed on holidays or at night?
- Yes. We guarantee assistance 7 days a week, 24 hours a day, in case of urgent needs or complex situations requiring continuity of care. A nursing on-call service is also available between 7 and 23, and 24 hours a day for specific cases.
- 5.
Are the operators always the same?
- We work in small teams, trying to ensure maximum continuity of care. We limit the number of operators involved and assign each patient a reference nurse who coordinates the entire care pathway, interfacing with the doctor, specialists and family. With the increase in the number of interventions or in more complex situations, it may be necessary to involve more staff, while still maintaining a small and stable team that rotates around the patient.
- 6.
How does communication with family members work?
- We regularly update authorized family members, agree on goals and monitor the clinical evolution together. Communication is an essential part of our service.
- 7.
Is it possible to suspend or modify interventions?
- Yes. Services can be increased, reduced or suspended at any time, in agreement with the patient, family and doctor, flexibly.
- 8.
How are sensitive patient data managed?
- We strictly comply with Swiss data protection legislation (nLPD). All health information is treated with high security standards and is only accessible to professionals involved in care.
- 9.
How long does it take to start intake?
- In most cases, intake can begin within 24 hours of the request, compatibly with the necessary medical documentation.